Customer Service Etiquette

South Asian Heritage Month

By |2024-07-09T11:20:25-05:00July 9th, 2024|Annual Monthly or Day Observance, Asia, Asian Pacific, Bridging the Cultural Divide, Business and the Environment, Business Case for Cross-Cultural Training, celebrations, Cross-Cultural, Cultural Snapshot, Culture, Culture and Commercialism, Customer Service Etiquette, diversity, Family time, Global, Global Celebrations, global competency, Global Traditions, Gracious Living, Hong Kong, Inclusion, India, Intercultural, intercultural competence, intercultural training case, International History, International Holidays, International Observances, International Protocol, Japan, Korea, Korean Celebrations, Language and Culture, Legends and Myths, Lifestyle, Malaysia, Myanmar, Observances - Monthly & Daily, Philippines, Relationship Building, Relationships, Singapore, South Korea, Sri Lanka, Thailand, Travel, U.S. Holidays, United States, US Observances|

South Asian Heritage Month By Sharon Schweitzer   South Asian Heritage Month is held annually from July 18th to August 17th to honor, recognize, and appreciate South Asian history and culture, as well as to comprehend the rich cultural legacy of countries and South Asia. It is also to better comprehend the various heritage of [...]

8 Tips to Avoid Grammar Blunders in Business Email

By |2024-06-05T16:17:22-05:00June 5th, 2024|Author Reviews and Profiles, avoiding international blunders, Bridging the Cultural Divide, Business and the Environment, Business Case for Cross-Cultural Training, Business Etiquette, Career Tips, Cross-Cultural, Cross-Cultural Tips for Doing Business in, Culture, Culture and Commercialism, Customer Service Etiquette, Email Etiquette, Global, Global Etiquette, Intercultural, intercultural competence, International Observances, Language and Culture, Modern Manners, Networking, Relationships, Social Etiquette, Translation, United States, US Observances, Workplace Etiquette|

8 Tips to Avoid Grammar Blunders in Business Email   By Sharon  Schweitzer   Whether writing to upper-level management or to a first-time client, crafting an error-free email can be tricky even for the most educated professionals. Certain grammar mistakes are all too common, while others are more subtle and harder to catch; however, any [...]

International Coaching Week

By |2024-05-21T10:37:44-05:00May 21st, 2024|Annual Monthly or Day Observance, avoiding international blunders, Bridging the Cultural Divide, Business and the Environment, Business Case for Cross-Cultural Training, Business Etiquette, Cross-Cultural, Culture, Customer Service Etiquette, diversity, Earth, Global, Global Etiquette, Goals, Gracious Living, Hosting International Visitors, Inclusion, Intercultural, intercultural competence, intercultural training case, International History, International Observances, International Protocol, Language and Culture, Lifestyle, Modern Manners, Networking, Observances - Monthly & Daily, Office Culture, Relationship Building, Relationships, Social Etiquette, Sport Etiquette, Strategic Planning, Travel Etiquette, United States, US Observances, Volunteering & Mentoring|

International Coaching Week By Sharon Schweitzer   International Coaching week enlightens and encourages individuals and organizations all over the world to understand, explore, test, and discover the possibilities coaching provides. Each year ICW offers a variety of ICW events, webinars, conferences, educational workshops, panel discussions, public coaching demonstrations, pro bono sessions, and many more activities [...]

Intercultural Etiquette Holiday Guide

By |2023-12-04T10:37:30-06:00December 4th, 2023|Annual Monthly or Day Observance, Business Etiquette, Concierge and Guest Services Tips, Cross-Cultural, Cross-Cultural Tips for Doing Business in, Culture, Culture and Commercialism, Customer Service Etiquette, gift-giving, Global, Global Etiquette, Global Tipping, Holiday Season, Intercultural, intercultural competence, International Protocol, Relationship Building|

Intercultural Etiquette Holiday Guide     By  Sharon Schweitzer While any time is a good time to show your appreciation for someone who regularly makes your life easier and more enjoyable, the holidays traditionally are the time to express your gratitude in the form of cash or a gift. By no means is holiday tipping [...]

3 Reasons and 5 Ways to Celebrate Customer Service Week

By |2018-10-11T14:54:17-05:00October 3rd, 2018|Annual Monthly or Day Observance, Business Etiquette, Career Tips, Cross-Cultural, Customer Service Etiquette, Lifestyle, Office Culture, Self-Awareness|

Customer Support by Pexels The clear definition of customer service is the help and support provided to customer before, during and after purchase of a product or service. Providing good customer service is required to acquire and maintain customers for growth and competitiveness in the market. Providing customers with support is more [...]

3 Cross-Cultural Tips for Doing Business in Argentina: The Land of Silver

By |2018-10-11T14:54:20-05:00September 5th, 2018|Argentina, Business Etiquette, Career Tips, Culture, Customer Service Etiquette, Intercultural, intercultural competence, Language and Culture, Relationships, Self-Awareness, Social Etiquette, South America, Travel, Travel Etiquette, Traveling Etiquette, Workplace Diversity|

Buenos Aires photo by Deensel on flikr Argentum, the Latin term for silver, is the reason behind the country’s name Argentina. The origin comes from the first Spanish conquerors to reach the Rio de La Plata, or the Silver River, where they were welcomed by the natives with gifts from this precious material. [...]

How to Make Your Desk Space Less Distracting

By |2018-10-11T14:54:31-05:00December 20th, 2017|Business Etiquette, Career Tips, Customer Service Etiquette, Lifestyle, Millennials, Modern Manners, Networking, Office Culture, Workplace Etiquette|

There are many distractions in the office, some more difficult to ignore than others. Limiting yourself to the fun and stress-free activities and interactions will help you stay focused for the new year.

All Your Canadian Boxing Day Questions Answered

By |2018-10-11T14:54:31-05:00December 15th, 2017|Annual Monthly or Day Observance, Canada, Canadian Traditions, Cross-Cultural, Culture and Commercialism, Customer Service Etiquette, gift-giving, Global Celebrations, Global Etiquette, Global Traditions, Gracious Living, Holiday Season, International Holidays, International Travel Tips, Lifestyle, Modern Manners, Observances - Monthly & Daily|

The day after Christmas, December 26th, is an annual holiday known as “Boxing Day” celebrated in several countries in the British Commonwealth.

Corporate Telephone Etiquette: A Wake Up Call for Millennials

By |2018-10-11T14:54:31-05:00December 12th, 2017|avoiding international blunders, Bridging the Cultural Divide, Business Etiquette, Career Tips, Customer Service Etiquette, global competency, Global Etiquette, Gracious Living, intercultural competence, Lifestyle, Millennials, Modern Manners, Networking, Office Culture, Phone Etiquette and Protocol, Relationship Building, Self-Awareness, Social Etiquette, Workplace Diversity, Workplace Etiquette|

In an era when everyday communication methods involve GIF keyboards, Snapchat filters, and group messaging, young professionals are poorly trained on verbal telephone conversations. If you fall into this category, consider these 5 guidelines for corporate telephone etiquette.

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