International Customs Day By Sharon Schweitzer International Customs Day is celebrated on January 26th every year and was initiated by the World Customs Organization (W.C.O.) in 1983, which was the 30th anniversary of the inaugural session of the Customs Co-operation Council (CCC). The CCC was renamed the World Customs Organization (WCO) in 1994. The [...]
Intercultural Etiquette Holiday Guide By Sharon Schweitzer While any time is a good time to show your appreciation for someone who regularly makes your life easier and more enjoyable, the holidays traditionally are the time to express your gratitude in the form of cash or a gift. By no means is holiday tipping [...]
A large part of being a good customer service agent is remaining professional in the most difficult situations and learning how to respectfully represent the customer and company.