National days in October

Unconscious Bias: Halloween Edition

By |2018-10-17T10:58:13-05:00October 9th, 2018|Cross-Cultural, Culture, Holiday Parties, Holiday Season, Intercultural, intercultural competence, International Holidays, International Protocol, Language and Culture, Lifestyle, Relationships, Self-Awareness, Social Etiquette, U.S. Holidays|

Masquerade by Pexels Today it is common to hear the term “unconscious bias.” What exactly does that mean? Biases are positive or negative prejudices we have towards someone or something. These biases may be conscious and explicit  -- or unconscious and implicit. Unconscious and implicit means that they are instinctive [...]

National Book Month

By |2018-12-03T15:53:04-06:00October 5th, 2018|Career Tips, Cross-Cultural, Culture, Lifestyle, Self-Awareness, Social Etiquette, U.S. Holidays|

Tunnel of knowledge in Prague's Municipal library by Pixabay Even with an undergraduate, masters or doctorate degree, learning is a life-long journey. Many of us continue to read ebooks, enroll in training sessions, and continue to knowledge quest.  In this day and age, there is a greater need for self-education. [...]

3 Reasons and 5 Ways to Celebrate Customer Service Week

By |2018-10-11T14:54:17-05:00October 3rd, 2018|Annual Monthly or Day Observance, Business Etiquette, Career Tips, Cross-Cultural, Customer Service Etiquette, Lifestyle, Office Culture, Self-Awareness|

Customer Support by Pexels The clear definition of customer service is the help and support provided to customer before, during and after purchase of a product or service. Providing good customer service is required to acquire and maintain customers for growth and competitiveness in the market. Providing customers with support is more [...]