National Cell Phone Courtesy Month
We live in a world where texting someone in the same room is considered normal.
When did smartphones become such an integrated part of our lives? When we incessantly text, email, and call, we lose the value of face-to-face contact. According to the Pew Research Center, 30 percent of young adults who own a cell phone pretend to be using their phone — to avoid social interaction.
July is National Cell Phone Courtesy Month and it’s the perfect time to reflect on your mobile phone habits. Although 95 percent of U.S adults own a cellular device, spending a little less time on the phone and a little more time in the present improves our face-to-face relationship building.
Here are 10 modern cell phone manners & etiquette tips to use year round:
- Hidden cell phone: Whether you are attending an important business meeting, on a date, or in a casual setting with friends and family, keep your phone out of sight. Placing your phone on the table or desk sends the clear message that they are not your number-one priority. According to Forbes, 84% of working professionals believe texting or sending emails during a formal business meeting is highly unacceptable and rude.
- Silent Smartphone: It’s polite and responsible to turn off your cell phone before meetings, meals, and meaningful moments – like dates! If you can’t turn your device off, turn it to silent or vibrate. Your phone is not a replacement for an in-person meeting.
- Exceptions: There are exceptions to every rule: A) Doctors, nurses, first responders, and health providers B) Those expecting emergency calls C) Those who have an infant with a babysitter, or a person with a caregiver D) Those momentarily sharing photos with others E) Those researching an important request, such as directions.
- Excuse Me: If accepting an emergency call, excuse yourself as quietly and calmly as possible from the gathering with an apology. For example, “I apologize, however this is urgent, please excuse me. I will return in a moment.”
- Consider Content Carefully: With cell phones, spontaneity can be contagious. Remember, once a text, tweet or post is sent, it’s live. Sure, you can delete it, but it’s out there on the Internet, just waiting to bite you back! According to a YouGov Omnibus survey, 57% of Americans regret a text or social media post they’ve sent. So use common sense and don’t post inappropriate photos, or text while consuming adult beverages. Avoid profanity. Consider these tips when the urge strikes to send a spontaneous message:
- Step away from your phone, take a deep breath, and count to 30 to attempt to dissolve negative emotions towards the receiver
- Ask a friend to advise whether your content is appropriate
- Carefully consider the repercussions – are you making a valid contribution or a faux pas?
- Respond promptly: When you miss a call, text, or email, respond in an appropriate and timely manner by apologizing for missing their message. Then respond with substance.
- 10-foot rule: When making or taking a call, move 10 feet away from the building including windows. No one wants to see you nervously pacing or gesturing during your conversation. Step outside when responding to a call while in a house of worship, medical office, library, theatre, or hospital. Refrain from confidential conversations on planes, trains, and automobiles.
- Don’t Talk & Drive: Many cities now ban smartphone use while driving, including Austin, Texas. If you must use the phone, drive to a safe area away from traffic. New vehicle technology comes with integrated hands-off, bluetooth options. If your vehicle has this technology, be attentive to the road and use caution. Safety first!
- The Cellular Crutch: Your phone isn’t a gadget to turn-to when you are not sure what to do in uncomfortable situations. If you walk into a new office, or a wedding reception and don’t know anyone, take time to engage face-to-face. Deferring back to your phone as a crutch will keep you from truly connecting with new people. Practice improving your face-to-face interactions by turning your cell phone off, or leaving it hidden in the car.
- Focus Attention Towards Other Hobbies: We tend to use our phones everywhere- at parties, at work, before we go to sleep. This dramatically impacts how much, or how little, we accomplish daily. Make a conscious effort to focus on projects, without the distraction of constantly checking your phone for email, texts, or surfing the web.
Cell phone addiction is real; don’t be a part of the 72 percent of people who won’t move five feet from their phone. Start practicing these modern cell phone manners & etiquette tips and you will develop excellent habits year-round!
Sharon Schweitzer, J.D., is a cross-cultural trainer, modern manners expert, and the founder of Protocol & Etiquette Worldwide. In addition to her accreditation in intercultural management from the HOFSTEDE centre, she serves as a Chinese Ceremonial Dining Etiquette Specialist in the documentary series Confucius was a Foodie, on Nat Geo People. She is the resident etiquette expert on two popular lifestyle shows: ABC Tampa Bay’s Morning Blend and CBS Austin’s We Are Austin. She is regularly quoted by BBC Capital, Investor’s Business Daily, Fortune, and the National Business Journals. Her Amazon #1 Best Selling book in International Business, Access to Asia: Your Multicultural Business Guide, now in its third printing, was named to Kirkus Reviews’ Best Books of 2015. She’s a winner of the British Airways International Trade Award at the 2016 Greater Austin Business Awards.
I don’t hear very well! I can hear my cell phone better on speaker phone! Is it rude switch to speaker phone at home so i can hear the caller better!
Dear Mr. Dennis,
Thanks for your question about hearing on cell phones that so many struggle with – the speakers are so tiny! I focus on mutual consideration by asking the person on the call if I may put them on speaker. I explain three things: I listen to them more closely, I hear better and I advise who else is in the room, if anyone. Placing someone on speaker phone without asking permission or advising them can be awkward and makes many people uncomfortable. They wonder why – and who else is in the room, vehicle or listening.