As promised, I present to you the final 4 tips on Workplace Etiquette that I outlined in a recent article for NSIDE Austin Business Magazine. Don’t be the one responsible for leftover cod and curried peas at your next working session! 1. Handle Problems & Discussions Privately: At the convention, Joe seems to live at [...]
Below is the first of two parts of an article I recently contributed to NSIDE Austin Business Magazine: The office was humming quietly. Our team was working diligently toward the deadline. It was getting late, but we were determined not to let the ever-growing task at hand overflow into the weekend. We each individually proof-read [...]
As a road warrior who has clocked something like two million miles of business travel over the past twenty years, experience has taught me that international travel is neither glamorous nor for the faint of heart. Delays, crowds, and unappetizing food are all outside of our control. But we don’t have to let unexpected surprises [...]
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]
It was such a pleasure wrapping up my involvement with the Formula 1 preparation sessions at City Hall on September 4. It is difficult to prepare for such a large inaugural event, but I have faith in those who attended the sessions - they now have plenty of tools to ensure that their guests feel [...]
If you are hosting a game day watch party or attending one, the players are not the only ones being observed.