Culture, International Protocol & 2015 Formula1 Austin Grand Prix
It is Austin’s fourth year to host Formula1 and the Austin Grand Prix at the Circuit of the Americas.
Culture, Global Etiquette & 2014 Formula 1 Austin Grand Prix
It is Austin’s third year to host Formula 1 and the Austin Grand Prix at the Circuit of the Americas. We have learned much as business owners about intercultural awareness over these past few years since F1 came our way, and have improved our international visitor hosting skills considerably. 300,000 visitors are expected from Friday, [...]
Tips for Concierge and Guest Services Professionals during Formula One Weekend
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]
Bridging the Cultural Divide with International Customers (Part 3)
It was such a pleasure wrapping up my involvement with the Formula 1 preparation sessions at City Hall on September 4. It is difficult to prepare for such a large inaugural event, but I have faith in those who attended the sessions - they now have plenty of tools to ensure that their guests feel [...]
Bridging the Cultural Divide with International Customers (Part 2)
In last week's post, I began the big task of ensuring that our International Formula 1 visitors feel comfortable in Austin. We Austinites know we are full of charm -- the goal is to show this hospitality while also keeping ourselves out of trouble in a social situation! Here are a few more points I [...]
Bridging the Cultural Divide with International Customers (Part 1)
The excitement is building, as many international visitors have already bought their tickets to come to Austin in November for our first ever Formula 1 race weekend! I was honored when the City of Austin asked me to help prepare our local hospitality businesses and service professionals for interacting with our guests from other countries. [...]