October is Texas Wine Month! In honor of this occasion, Drew Hendricks of the Texas Sommeliers Association shared his insight with me for my recent article in NSide Austin Magazine. The article, "Wine Whisperers," offers Drew's take on why it's a good idea to get to know the sommelier at your favorite restaurant. Read the [...]
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]
It was such a pleasure wrapping up my involvement with the Formula 1 preparation sessions at City Hall on September 4. It is difficult to prepare for such a large inaugural event, but I have faith in those who attended the sessions - they now have plenty of tools to ensure that their guests feel [...]
If you are hosting a game day watch party or attending one, the players are not the only ones being observed.
