Speaking Double: Why you can and should learn another language
While most people believe that their age or schedule prevents them from embarking upon language learning, the time and energy invested in this empowering endeavor are worth every second.
Tips for Concierge and Guest Services Professionals during Formula One Weekend
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]