As a road warrior who has clocked something like two million miles of business travel over the past twenty years, experience has taught me that international travel is neither glamorous nor for the faint of heart. Delays, crowds, and unappetizing food are all outside of our control. But we don’t have to let unexpected surprises [...]
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]
It was such a pleasure wrapping up my involvement with the Formula 1 preparation sessions at City Hall on September 4. It is difficult to prepare for such a large inaugural event, but I have faith in those who attended the sessions - they now have plenty of tools to ensure that their guests feel [...]
In last week's post, I began the big task of ensuring that our International Formula 1 visitors feel comfortable in Austin. We Austinites know we are full of charm -- the goal is to show this hospitality while also keeping ourselves out of trouble in a social situation! Here are a few more points I [...]
The excitement is building, as many international visitors have already bought their tickets to come to Austin in November for our first ever Formula 1 race weekend! I was honored when the City of Austin asked me to help prepare our local hospitality businesses and service professionals for interacting with our guests from other countries. [...]
