Business etiquette

Telephone Etiquette and Protocol

By |2018-10-11T14:55:18-05:00September 12th, 2013|Phone Etiquette and Protocol|

Ever talk to someone who “sounded nice?” What about someone you disliked without ever   meeting in person? Our voices carry a tremendous amount of emotion and tonal information that other forms of technology, like email, do not convey.  This is great because it leads to fewer misunderstandings – but it can also catch people [...]

Wine Whisperers: Building a Relationship with a Sommelier

By |2018-10-11T14:55:19-05:00October 8th, 2012|Wine Etiquette|

October is Texas Wine Month! In honor of this occasion, Drew Hendricks of the Texas Sommeliers Association shared his insight with me for my recent article in NSide Austin Magazine. The article, "Wine Whisperers," offers Drew's take on why it's a good idea to get to know the sommelier at your favorite restaurant. Read the [...]

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