Austin Grand Prix

Tips for Concierge and Guest Services Professionals during Formula One Weekend

By |2018-10-11T14:55:19-05:00October 5th, 2012|Formula 1, Grand Prix, United States|

As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]

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Bridging the Cultural Divide with International Customers (Part 3)

By |2018-10-11T14:55:19-05:00September 25th, 2012|Formula 1, Grand Prix, United States|

It was such a pleasure wrapping up my involvement with the Formula 1 preparation sessions at City Hall on September 4. It is difficult to prepare for such a large inaugural event, but I have faith in those who attended the sessions - they now have plenty of tools to ensure that their guests feel [...]

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