Telephone Etiquette and Protocol

By |2018-10-11T14:55:18-05:00September 12th, 2013|Phone Etiquette and Protocol|

Ever talk to someone who “sounded nice?” What about someone you disliked without ever   meeting in person? Our voices carry a tremendous amount of emotion and tonal information that other forms of technology, like email, do not convey.  This is great because it leads to fewer misunderstandings – but it can also catch people [...]