As a road warrior who has clocked something like two million miles of business travel over the past twenty years, experience has taught me that international travel is neither glamorous nor for the faint of heart. Delays, crowds, and unappetizing food are all outside of our control. But we don’t have to let unexpected surprises [...]
The City of Beijing has changed immeasurably. The days of the bicycle are long gone, replaced by considerably more automobiles than was the case when I last visited China in 1989. My second trip to the Great Wall was as enjoyable as the first. Construction on the 2,480-mile long fortifications began in the 5th century [...]
China is a country with 5,000 years of rich history and culture. It also offers a varied cuisine comprising of eight culinary traditions, each with their distinctive approaches and dishes: Anhui – spicy & salty, with liberal use of local produce like bamboo and mushrooms. Guangdong – includes dim sum, which means “touch your heart” [...]
October is Texas Wine Month! In honor of this occasion, Drew Hendricks of the Texas Sommeliers Association shared his insight with me for my recent article in NSide Austin Magazine. The article, "Wine Whisperers," offers Drew's take on why it's a good idea to get to know the sommelier at your favorite restaurant. Read the [...]
As our city's finest service professionals prepare for what will likely be the biggest international event Austin has ever seen -- the Formula One race, November 16-18 - I was honored to be asked to offer some international protocol and etiquette tips on behalf of the Austin Concierge and Guest Services Association. Here are some of [...]
