Month: August 2012
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Bridging the Cultural Divide with International Customers (Part 2)
In last week’s post, I began the big task of ensuring that our International Formula 1 visitors feel comfortable in Austin. We Austinites know we are full of charm — the goal is to show this hospitality while also keeping ourselves out of trouble in a social situation! Here are a few more points I…
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Bridging the Cultural Divide with International Customers (Part 1)
The excitement is building, as many international visitors have already bought their tickets to come to Austin in November for our first ever Formula 1 race weekend! I was honored when the City of Austin asked me to help prepare our local hospitality businesses and service professionals for interacting with our guests from other countries.…